FREQUENTLY ASKED QUESTIONS

Q: What is the reading distance between the phone and the twICEme™ tag?
A: 0 to 20 mm depending on the phone and wether you have a protective cover on the phone.

Q: How long time does it take to read a tag?
A: It takes just a few seconds to both read and upload data.

Q: Can I read a tag without the twICEme™ app?
A: Yes you can, but the data will be presented differently than with the twICEme™ app.

Q: Will the app come in other languages?
A: We have chosen English because it’s the most common language used world wide. However, when we see the need for other languages, we will open up for that too.

Q: Do you need a internet connection to use twICEme™?
A: No, you don’t need an internet connection, the information is stored locally in the tag.

Q: What is NFC?
A: NFC stands for Near Field Communication and is a technology that enable smartphones to read/write NFC tags.

Q: Does twICEme™ have a battery?
A: No, twICEme™ tags do not contain any batteries.

Q: Does the twICEme™ tag work when it is cold?
A: Yes, twICEme™ tags will work down to -25°C and up to +55°C (-13°F to 131°F).

Q: Does it cost anything to use the app in an emergency situation?
A: No, twICEme™ is totally free to use at all time and in any situation.

Q: Can I delete my profile on a tag, if I want to?
A: Yes, to do this use the twICEme™ app and delete your profile on a tag.

Q: Do I need to register or sign up in any way to use the twICEme™ app and service?
A: No, there is no demand for any of that. twICEme app is free and open to use for everyone at all time.